1. Eligibility for Returns
We accept returns only if the item is defective, damaged upon delivery, or incorrect. To qualify for a return, the following conditions must be met:
- The item must be in its original packaging and unused.
- The issue must be reported at the time of delivery or within 24 hours.
- 2. Return Process
- Customers must inspect their order upon delivery. If any issues are found, they should be reported immediately.
- Once a return request is approved, the item will be collected from the provided address.
- Items returned without prior approval will not be accepted.
3. Refund Policy
- Refunds are only applicable if a replacement is not available for the returned item.
- Refunds will be processed in the original form of payment at the time of item collection or as per the agreed method.
- Processing time for refunds may vary depending on the circumstances.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, altered, or damaged after delivery.
- Items that were accepted in good condition at the time of delivery.
- Any return requests made after 24 hours of delivery.
We reserve the right to update this policy at any time without prior notice. If you have any questions, please contact us at [email protected].